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Services
Contact Us
Mailing Address:
    21 College Avenue W.
    (Lower Level)
    Guelph, Ontario
    N1G 1R7

Phone:
    (519) 763-6281
Fax:
    (519) 763-5318
Hours:
   Open: 9 - 6 (Mon - Fri)
   Closed: Sat & Sun


Email:
   
   

 

 





  Support Services

LANVisPak is a set of 3 service contract options.   With flexibility in mind, these plans allow any sized company or small business to pre-purchase a block of hours, to be used any way you see fit.   Plus you'll receive priority attention from us.


What do you do?   What do we do?


  • You make one initial payment.
  • We subtract service & support charges from that initial payment.
  • We reduce your service & support charges. The higher the level you choose, the greater the overall cost reduction.

    What makes our program attractive to you?

  • You don't make a long term or costly commitment.
  • Our services are provided to you at a discount rate.
  • Service & Support arrangements are simplified - for you and us.
  • You get priority attention

      Support Pricing

    LevelPlan Type Emergency On-Site (Same Day) Scheduled On-SiteCarry-in or Depot Detailed BillingPlan Cost
              
    Standard--- $125/Hr $95/Hr$65/Hr ------
    BasicPrepaid $95/Hr $80/Hr$60/Hr +$100$    800
    SilverPrepaid $95/Hr $75/Hr$60/Hr +$185$ 1,875
    GoldPrepaid $85/Hr $75/Hr$55/Hr Included$ 2,625
              
    Notes:
    1. Travel time - 1/2 hour free, additional travel time will be billed.
    2. Reports - A monthly 'time remaining' and a summary report is provided upon completion of the agreement. Detailed reports are available at additional cost. (Depending on the service level)
    3. Phone support is billed at the 'Carry-in / Depot' rate.
    4. All services will start once full payment is received.









  •   Business
    Audit Form

    Let us get to know your company's computer / networking infrastucture.


      LANVisPak Agreement

    Want to setup a service contract now? Download this document with payment information, and fax it back to us.


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